Returns

If you are not 100% satisfied with the merchandise you ordered, send it back within 60 days for a full refund (excluding shipping and handling) or exchange. If you need to return any merchandise, enclose a copy of the original invoice and make a note about the reason of exchange or why you wish to have a refund for the merchandise. Please include customer number if possible. Wrap merchandise securely and return via UPS or insured USPS. All merchandise sold as sets must be returned as sets.New merchandise (not washed, worn, altered or soiled), and suitable for resale may be returned for exchange or a refund within 60 days of purchase/order. After 60 days goods will not be accepted. No returns are accepted on custom, printed, embroidered or clearance products.

If you need to return any merchandise, enclose a copy of the original invoice and write reason of exchange or why you wish to have a refund for the merchandise. Wrap products securely and return via UPS or insured USPS. All items sold as sets must be returned as sets. You will be credited by the original method of payment excluding shipping and handling charges and any other outside fees. A check or money order for shipping and handling must accompany all exchanges. Merchandise returned for exchange without a check or money order to cover shipping and handling will be charged on customer's credit card or sent a Paypal Request, and merchandise will not be shipped until the shipping fee is collected.

Customers may be assessed restocking fees, repackaging fees, and cleaning fees based on the condition of the product.
Please allow 2-4 weeks on all returns for credit, refund, or exchange.
DVDs: No refunds or exchanges accepted once the seal is broken.

 

Return address:

KWON Inc.
Attn. Returns
2640 Burlingame Ave Ste B
Wyoming, MI 49509