FAQ

How do you ship orders?

All orders in the continental 48 states are shipped by UPS with the exception of customers shipping to a PO BOX. If you are shipping to a PO Box, HI, AK, PR, or a APO/FPO your order will be shipped by USPS and may be subject to additional S/H.

    • If interested in expedited shipping please call 1-800-596-6872 for a quote.
    • Call for a quote for any orders going outside of the U.S.
    • All orders placed by 3:00 pm EST will be shipped same day!

Can I change my order after it has been submitted?

Please call 1-800-596-6872 to see if we can change your order. As long as the order has not shipped we will try our best to change it at your request.

What kind of confirmation will I get?

Online orders will receive an order confirmation and a tracking number for your order via email. If you have created an online account, you can log into your account to view status updates.  

What are my payment options?

Payment by credit card or Paypal. We accept the following major credit cards: American Express, Discover Card, Master Card, and Visa Card.

    When will my credit card be charged?

    Your credit card is charged immediately when you submit your order. In case your order contains backordered items, the value of these will be credited back to your credit card.

      Do you charge sales tax?

      Michigan residents pay 6% sales tax unless we are provided with a Sales Tax Exemption certificate. Outside continental US: Customer is responsible for payment of duties and/or taxes.

        What are your return and exchange policies?

        • New merchandise (not washed, worn, altered, or soiled), and suitable for resale, may be returned for exchange or a refund within 60 days of purchase/order.
        • After 60 days, goods will not be accepted. No returns are accepted on custom, printed, embroidered or clearance items.
        • Customers may be assessed restocking fees, repackaging fees, and cleaning fees based on the condition of the product.
        • Please allow 1-2 weeks on all returns for credit, refund, or exchanges.

          What do I have to do if I need to return or exchange merchandise?

          • If you are not 100% satisfied with the merchandise you ordered, send it back within 60 days for a full refund (excluding shipping and handling) or exchange. If you need to return any merchandise, enclose a copy of the original invoice and make a note about the reason of exchange or why you wish to have a refund for the merchandise. Please include customer number if possible. Wrap merchandise securely and return via UPS or insured USPS. All merchandise sold as sets must be returned as sets.
          • A credit will be issued by the original method of payment, excluding shipping and handling charges. Additional shipping charges for exchange items will be charged on customer's credit card, or sent a Paypal request. Merchandise will not be shipped until shipping payment is collected.
          • Please return items to: KWON Inc. Attn. Returns 2640 Burlingame Ave Suite B, Wyoming, MI 49509
          • Please allow 1-2 weeks on all returns and exchanges.
          • Customers may be assessed restocking fees, repackaging fees, and cleaning fees based on the condition of the product.

            Do you do backordered items?

            KWON USA tries to avoid backorders whenever possible. If an order is placed via the phone or email and there is an item that is not in stock, the customer will be notified as soon as possible and not charged for the product. (If the product was already charged because of an inventory error, we will refund as soon as we are able.) If the customer still wants the product they can be put on the call when in list to be notified as soon as the product becomes available. When the item comes in, KWON USA will attempt to reach the customer by their preferred method of contact. This does not qualify the customer for free shipping.

              What if my phone or email order is declined for payment?

              If an order is on hold for some reason, or if the credit card is declined, we will notify the customer as soon as possible and they will have 3 business days that the order will remain on hold and the customer can call and pay. After 3 business days, the order and/or invoice will be deleted. There is no penalty for this, simply that when the customer calls back in they will have to replace the order as we won’t have a digital copy of it saved.