Returns

New merchandise (not washed, worn, altered or soiled), and suitable for resale may be returned for exchange or a refund within 60 days of purchase/order. After 60 days goods will not be accepted. No returns are accepted on custom, printed, embroidered or clearance products.

If you need to return any merchandise, enclose a copy of the original invoice and write reason of exchange or why you wish to have a refund for the merchandise. Wrap products securely and return via UPS or insured USPS. All items sold as sets must be returned as sets. You will be credited by the original method of payment excluding shipping and handling charges and any other outside fees. A check or money order for shipping and handling must accompany all exchanges. Merchandise returned for exchange without a check or money order to cover shipping and handling will be charged on customer's credit card or sent out COD with appropriate charges.

Customers may be assessed restocking fees, repackaging fees, and cleaning fees based on the condition of the product.
Please allow 2-4 weeks on all returns for credit, refund, or exchange.
DVDs: No refunds or exchanges accepted once the seal is broken.

 

Return address:

KWON Inc.
Attn. Returns
4513 Broadmoor Ave Ste C
Grand Rapids, MI 49512