New merchandise (not washed, worn, altered, or soiled), and suitable for resale, may be returned for exchange or a refund within 60 days of purchase/order.
After 60 days, goods will not be accepted. No returns are accepted on custom, printed, embroidered or clearance items.
Customers may be assessed restocking fees, repackaging fees, and cleaning fees based on the condition of the product.
Please allow 1-2 weeks on all returns for credit, refund, or exchanges.
What do I have to do if I need to return or exchange merchandise?
If you need to return any merchandise, enclose a copy of the original invoice and make a note about the reason of exchange or why you wish to have a refund for the merchandise. Please include customer number if possible. Wrap merchandise securely and return via UPS or insured USPS. All merchandise sold as sets must be returned as sets.
A credit will be issued by the original method of payment, excluding shipping and handling charges. Additional shipping charges for exchange items will be charged on customer's credit card. If you choose to do so we can put a credit on your account for a future purchase.
Please return items to:
KWON Inc.
Return Handling Dept.
3420 Broadmoor SE, STE1
Grand Rapids, MI 49512
Please allow 1-2 weeks on all returns and exchanges.
Customers may be assessed restocking fees, repackaging fees, and cleaning fees based on the condition of the product.
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