FAQ

How do you ship orders?

All order's in the continental 48 states are shipped by UPS with the exception of customers' shipping to a PO BOX. If you are shipping to HI, AK, PR, or a APO/FPO your order will be shipped by USPS and may be subject to additional S/H.

    • If interested in expedited shipping please call 1-800-596-6872 for a quote.
    • Call for a quote for any orders going outside of the U.S.
    • All orders placed by 4:30 pm EST will be shipped same day!

Can I change my order after it has been submitted?

      Please call

1-800-596-6872

      to see if we can change your order. As long as the order has not shipped we will try our best to change it at your request.

What kind of confirmation will I get?

      You will receive an order confirmation and a tracking number for your order via email.

What are my payment options?

      Payment by credit card is the only method of online payment. We accept the following major credit cards: American Express, Discover Card, Master Card, and Visa Card.

When will my credit card be charged?

      Your credit card is charged immediately when you submit your order. In case your order contains backordered items, the value of these will be credited back to your credit card.

Do you charge sales tax?

      Michigan residents pay 6% sales tax. Outside continental US: Customer is responsible for payment of duties and/or taxes.

What are your return and exchange policies?

    • New merchandise (not washed, worn, altered, or soiled), and suitable for resale, may be returned for exchange or a refund within 60 days of purchase/order.
    • After 60 days, goods will not be accepted. No returns are accepted on custom, printed, embroidered or clearance items.
    • Customers may be assessed restocking fees, repackaging fees, and cleaning fees based on the condition of the product.
    • Please allow 1-2 weeks on all returns for credit, refund, or exchanges.
    What do I have to do if I need to return or exchange merchandise?
    • If you need to return any merchandise, enclose a copy of the original invoice and make a note about the reason of exchange or why you wish to have a refund for the merchandise. Please include customer number if possible. Wrap merchandise securely and return via UPS or insured USPS. All merchandise sold as sets must be returned as sets.
    • A credit will be issued by the original method of payment, excluding shipping and handling charges. Additional shipping charges for exchange items will be charged on customer's credit card. If you choose to do so we can put a credit on your account for a future purchase.
    • Please return items to: KWON Inc. Return Handling Dept. 3420 Broadmoor SE, STE1 Grand Rapids, MI 49512
    • Please allow 1-2 weeks on all returns and exchanges.
    • Customers may be assessed restocking fees, repackaging fees, and cleaning fees based on the condition of the product.